> For the complete documentation index, see [llms.txt](https://docs.paradime.io/app-help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.paradime.io/app-help/get-help/error-list/integration-errors.md).

# Integration errors

Use this page for errors tied to external integrations and their credentials.

### PARA-1001: Tableau sign-in error

The Tableau personal access token used for the integration is no longer valid.

That stops Tableau asset updates in Lineage and Catalog.

This usually happens when:

* The person who connected Tableau no longer has access.
* The token expired.

{% hint style="success" %}
**Solution**

* Open the Tableau integration.
* Disconnect it.
* Reconnect it with valid credentials.

See [Tableau](/app-help/documentation/integrations/dashboards/tableau.md).
{% endhint %}

### PARA-1009: Couldn't connect to Hightouch

Paradime could not connect to the Hightouch API.

Common causes include:

* The Hightouch API is unavailable.
* The stored credentials are invalid.

{% hint style="success" %}
**Solution**

Disconnect and reconnect the integration.

Then verify the credentials.

See [Hightouch](/app-help/documentation/bolt/integrations/reverse-etl/hightouch.md).
{% endhint %}

### PARA-1010: Couldn't connect to Looker API or LookML repo

Paradime could not connect to the Looker API or the LookML repository.

Common causes include:

* The Looker API is unavailable.
* The stored API credentials are no longer valid.
* The SSH connection for the LookML repo is broken.

{% hint style="success" %}
**Solution**

Disconnect and reconnect the integration.

Then verify both the API credentials and the repository access.

See [Looker](/app-help/documentation/integrations/dashboards/looker.md).
{% endhint %}

### PARA-1011: Couldn't connect to Fivetran

Paradime could not connect to the Fivetran API.

Common causes include:

* The Fivetran API is unavailable.
* The API key or secret changed.

Fivetran supports only one API key and secret pair.

If someone rotates them in Fivetran, the integration starts failing.

{% hint style="success" %}
**Solution**

Update the integration credentials.

See [Fivetran](/app-help/documentation/integrations/etl/fivetran.md).
{% endhint %}

### PARA-1012: Couldn't fetch Tableau data

Paradime could not fetch data from the Tableau API.

Common causes include:

* Tableau is backfilling its metadata store.
* The stored credentials are no longer valid.

Backfills can take one to two days.

During that window, extraction can fail.

{% hint style="success" %}
**Solution**

Reconnect the Tableau integration first.

If the problem continues, Tableau may still be backfilling metadata.

In that case, contact support.

See [Tableau](/app-help/documentation/integrations/dashboards/tableau.md).
{% endhint %}


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