Integration errors

Common Paradime errors related to Tableau, Hightouch, Looker, and Fivetran integrations.

Use this page for errors tied to external integrations and their credentials.

PARA-1001: Tableau sign-in error

The Tableau personal access token used for the integration is no longer valid.

That stops Tableau asset updates in Lineage and Catalog.

This usually happens when:

• The person who connected Tableau no longer has access.

• The token expired.

Solution

• Open the Tableau integration.

• Disconnect it.

• Reconnect it with valid credentials.

See Tableau.

PARA-1009: Couldn't connect to Hightouch

Paradime could not connect to the Hightouch API.

Common causes include:

• The Hightouch API is unavailable.

• The stored credentials are invalid.

Solution

Disconnect and reconnect the integration.

Then verify the credentials.

See Hightouch.

PARA-1010: Couldn't connect to Looker API or LookML repo

Paradime could not connect to the Looker API or the LookML repository.

Common causes include:

• The Looker API is unavailable.

• The stored API credentials are no longer valid.

• The SSH connection for the LookML repo is broken.

Solution

Disconnect and reconnect the integration.

Then verify both the API credentials and the repository access.

See Looker.

PARA-1011: Couldn't connect to Fivetran

Paradime could not connect to the Fivetran API.

Common causes include:

• The Fivetran API is unavailable.

• The API key or secret changed.

Fivetran supports only one API key and secret pair.

If someone rotates them in Fivetran, the integration starts failing.

Solution

Update the integration credentials.

See Fivetran.

PARA-1012: Couldn't fetch Tableau data

Paradime could not fetch data from the Tableau API.

Common causes include:

• Tableau is backfilling its metadata store.

• The stored credentials are no longer valid.

Backfills can take one to two days.

During that window, extraction can fail.

Solution

Reconnect the Tableau integration first.

If the problem continues, Tableau may still be backfilling metadata.

In that case, contact support.

See Tableau.