Sharing your Paradime logs

When troubleshooting an issue, it is often very helpful for the Paradime team to receive logs directly from your session. Logs give us a detailed view of what happened in your browser at the time of the issue, making it much faster to identify and resolve the root cause.

What Gets Recorded?

When you record a debug session, Paradime captures:

• Browser console logs — errors, warnings, and events logged by the app

• Network calls — requests made between your browser and Paradime's services

How to Record a Debug Session

The best time to record a session is when you are able to recreate the bug or issue, so the logs capture exactly what went wrong.

Steps

1. In Paradime, click your avatar in the top-right corner of the navigation bar.

2. Select "Record a Debug Session".

3. Reproduce the issue or bug while the recording is active.

4. Stop the recording — Paradime will generate a log file for you.

5. Share the log file with the Paradime support team via support.paradime.io or through the Ask Fabio in-app chat.

Tip: The more closely you can recreate the exact steps that triggered the issue, the more useful the logs will be for the Paradime team.

Why this Helps

Without logs, diagnosing issues often requires a lot of back-and-forth. Sharing a debug session recording allows the Paradime team to see precisely what your browser was doing at the time of the problem — cutting down on investigation time and getting you back on track faster.