> ## Documentation Index
> Fetch the complete documentation index at: https://docs.paradime.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Integration errors

> Common Paradime errors related to Tableau, Hightouch, Looker, and Fivetran integrations.

Use this page for errors tied to external integrations and their credentials.

### PARA-1001: Tableau sign-in error

The Tableau personal access token used for the integration is no longer valid.

That stops Tableau asset updates in Lineage and Catalog.

This usually happens when:

* The person who connected Tableau no longer has access.
* The token expired.

<Check>
  **Solution**

  * Open the Tableau integration.
  * Disconnect it.
  * Reconnect it with valid credentials.

  See [Tableau](/integrations/tableau).
</Check>

### PARA-1009: Couldn't connect to Hightouch

Paradime could not connect to the Hightouch API.

Common causes include:

* The Hightouch API is unavailable.
* The stored credentials are invalid.

<Check>
  **Solution**

  Disconnect and reconnect the integration.

  Then verify the credentials.

  See [Hightouch](/integrations/hightouch).
</Check>

### PARA-1010: Couldn't connect to Looker API or LookML repo

Paradime could not connect to the Looker API or the LookML repository.

Common causes include:

* The Looker API is unavailable.
* The stored API credentials are no longer valid.
* The SSH connection for the LookML repo is broken.

<Check>
  **Solution**

  Disconnect and reconnect the integration.

  Then verify both the API credentials and the repository access.

  See [Looker](/integrations/looker).
</Check>

### PARA-1011: Couldn't connect to Fivetran

Paradime could not connect to the Fivetran API.

Common causes include:

* The Fivetran API is unavailable.
* The API key or secret changed.

Fivetran supports only one API key and secret pair.

If someone rotates them in Fivetran, the integration starts failing.

<Check>
  **Solution**

  Update the integration credentials.

  See [Fivetran](/integrations/fivetran).
</Check>

### PARA-1012: Couldn't fetch Tableau data

Paradime could not fetch data from the Tableau API.

Common causes include:

* Tableau is backfilling its metadata store.
* The stored credentials are no longer valid.

Backfills can take one to two days.

During that window, extraction can fail.

<Check>
  **Solution**

  Reconnect the Tableau integration first.

  If the problem continues, Tableau may still be backfilling metadata.

  In that case, contact support.

  See [Tableau](/integrations/tableau).
</Check>


## Related topics

- [Troubleshooting](/get-help/error-list/index.md)
- [Errors](/get-help/errors.md)
- [Fixing Errors with Jira](/products/dino-ai/copilot/use-cases/fixing-errors-with-jira.md)
- [Create a Linear Issue when a Bolt run complete with errors](/developers/webhooks/custom-webhook-guides/linear-issue.md)
- [Create a Jira Issue when a Bolt run complete with errors](/developers/webhooks/custom-webhook-guides/jira-issue.md)