Trigger incident.io Incidents

incident.io Integration

Connect incident.io to Paradime to automatically create incidents when Bolt runs fail, with Slack-native collaboration and automated incident workflows.

Need to connect incident.io first? Follow our incident.io integration setup guide to authenticate and connect your account.

Configure incident.io Trigger

Step 1: Add incident.io Destination

1. Open your Bolt Schedule

2. Navigate to the Triggers section

3. Click Add Destination or New destination

4. Select incident.io from the dropdown

Step 2: Set Incident Parameters

Configure the following fields to customize incidents created in incident.io:

Field	Description	Options
Status	Initial status for created incidents	Merged, Declined, Canceled, Active, Resolved
Type	Incident type classification	Default, or custom types from incident.io
Mode	Incident creation mode	Retrospective, Standard, Tutorial
Severity	Priority level for pipeline failures	Minor, Major, Critical, or custom severity levels
Visibility	Who can see the incident	Public (anyone in Slack), Private (invite-only)

Step 3: Confirm Configuration

1. Review your incident parameters

2. Click Confirm to save the trigger

3. The incident.io trigger is now active for this schedule

What Gets Created

When a Bolt run fails, incident.io will automatically create an incident containing:

• Incident name with schedule and workspace details

• Incident summary including:

  • Direct link to Paradime run logs

  • Run ID and execution details

  • Start and end timestamps

  • Commands executed

  • Branch information

  • AI Summary of the command Logs

• Configured severity level, type, and mode

• Automatic Slack channel creation (if visibility is Public)

Testing Your Configuration

1. Manually run a schedule that will fail

2. Check your incident.io dashboard for the new incident

3. Verify the incident contains the correct parameters and run details

4. Confirm the Slack channel was created (if applicable)

Key Benefits

• Slack-native collaboration - Manage incidents directly in Slack with automatic channel creation

• Standardized workflows - Leverage incident.io's battle-tested incident response processes

• Automatic documentation - Timeline and postmortem features for pipeline issues

• Integration with on-call - Automatically page the right team when critical pipelines fail