Sharing your Paradime logs

When troubleshooting an issue, it is often very helpful for the Paradime team to receive logs directly from your session. Logs give us a detailed view of what happened in your browser at the time of the issue, making it much faster to identify and resolve the root cause.

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What Gets Recorded?

When you record a debug session, Paradime captures:

• Browser console logs — errors, warnings, and events logged by the app
• Network calls — requests made between your browser and Paradime’s services

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How to Record a Debug Session

The best time to record a session is when you are able to recreate the bug or issue, so the logs capture exactly what went wrong.

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Steps

1. In Paradime, click your avatar in the top-right corner of the navigation bar.
2. Select “Record a Debug Session”.
3. Reproduce the issue or bug while the recording is active.
4. Stop the recording — Paradime will generate a log file for you.
5. Share the log file with the Paradime support team via support.paradime.io or through the Ask Fabio in-app chat.

Tip: The more closely you can recreate the exact steps that triggered the issue, the more useful the logs will be for the Paradime team.

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Why this Helps

Without logs, diagnosing issues often requires a lot of back-and-forth. Sharing a debug session recording allows the Paradime team to see precisely what your browser was doing at the time of the problem — cutting down on investigation time and getting you back on track faster.